Shutdown issue with XP

  ChrisP 14:37 26 May 2003
Locked

This is not a major problem but I would like to resolve it.

When I go to Start/Turn Off Computer I get the usal three icons in the middle of my screen, giving me the choice of stand-by, shut-down or restart. If I want to restart, for example, I then click on restart. The screen flickers and one or two programs go from the tray but the main desktop screen remains unchanged. If I click Start/Turn Off Computer again within a second or so, I get the three icons but they flash on and immediately off. I then click Start/Turn Off Computer again, get the three icons and click on Restart. The computer responds perfectly. The same is true if I want to close down or stand by.

Removing ZoneAlarm first makes no difference. I realist that this may be a conflict issue and can go through all the various steps, but does anyone have any bright ideas about this problem which does not appear on the Windows Knowledge Base?

  VoG™ 15:30 26 May 2003

I'm not sure if click here covers your specific problem but it is a riveting read.

  ChrisP 16:01 26 May 2003

Many thanks for this suggestion. I have looked at this before as well as all previous correspondence on this forum (as far as the search will let me. I can find nothing similar to what I have. I get no error messages (or any other messages) and can easily shut down (or whatever) - I just have to do the operation twice a few moments apart. I have tried closing all the applications in the systray but to no effect.

Has anyone else had this behaviour?

  Audeal 18:58 26 May 2003

ChrisP. I have been getting this same problem with XP Pro. Whenever I select Close/Reboot it will close some of the icons in the Taskbar and then stop. I then have to click on Close/Reboot again before it will then do what I want. There are ocations when it responded with a window asking me for a Password. I click Cancel and it then reboots, even if I clicked Close.

I have tracked the trouble down to a file which must conflick with windows. This may not be the cause of your problem, but it is mine.

I have found that when I close "Ad-watch monitoring" from the task bar then it will close/reboot without a hitch. Add-watch is part of the "Add-Aware 6 Plus" Program and places an icon on the taskbar. If you have this program installed then I suggest you check this one first.

So this could mean that you may have a conflict someware. Try closing each program down, that is in your taskbar, in turn and rebooting after each attempt to find out if there is a conflict there. If not then you will need to look elsware for an answer.

I hope this is of help to you. Audeal.

  ChrisP 22:56 26 May 2003

Thanks for your comments. I was hoping to avoid having to go through msconfig, etc., to find the potential conflict. I do have Adaware but run it from an icon, not at Start-up, so it's not that in my case.

I have never yet had any message or request for passwords, etc. I've tried closing everthing in the systray (bottom right, by the clock)in turn but nothing helps there. Quite a few of these icons do close on first attempt to close down but not all. This seems to be reproducible.

  powerless 23:02 26 May 2003

Start > Run > Copy and Paste:

eventvwr.msc

Click ok and have a look at the SYSTEM and APPLICATION logs for ERROR (in red) have a look at the info within the log and if there is a link at the end of the log click it and there maybe a possible fix.

  ChrisP 01:13 27 May 2003

This is a useful tool - new to me. But no dice on this occasion, I'm afraid. The links are just back to the Windows main site which I have tried before. But this could be very useful in the event of serious problems in the future. Thanks.

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