Setting up new Connect 1tablet

  Honorary Aussie 09:59 15 Jan 2017

I'm trying to set up a new Connect tablet for my granddaughter. In order to complete the process it is saying we need to enter a postcode that has been emailed to her. However we can't get into the email account to access it without the code!!! To make matters worse, the password we created is not being recognised so we can't even reset the device to factory settings. How can we get round this?

  Fruit Bat /\0/\ 10:14 15 Jan 2017

did you set it up using a Microsoft account?

if so then click here

  Honorary Aussie 10:40 15 Jan 2017

No, we created anew gmail account during the wizard setup process

  Fruit Bat /\0/\ 11:21 15 Jan 2017

href here to login to gmail enter username and password for gmail and open email to get you code.

Is this a windows 10 machine?

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