One of my flock has a new machine and is setting up broadband. Her ISP is BTInternet. Which is her current supplier from the existing machine. Install supplied modem - OK Connect to Broadband Internet - OK Can Google stuff- Yup BT now ask for user name and password [presumably for the Webmail account] In goes user name in goes password all well known all write large on her notice board. Password rejected. Clicked on 'Forgotten Password' That is rejected[Figures really - as there is no password registered - cant change it.] But the server account has not changed. What is the problem? Is it perhaps because this is a different computer the server detects it is not the original? What can she do about it- apart from making expensive telephone calls to the nice lady in Delhi?
The password is probably the same as that in the modem/router. There are several possibilities: Is the account name absolutely correct? Password not right. BT e-mail server down. Can she log on into webmail? Cannot see that being a different computer makes any difference.
Not that new- Another not so old machine refurbished and formatted and reinstalled. WinXP Home and the BT web page[presumably] All as before really except BT incorporate YAHOO in their set up and I suspect she has discarded the YAHOO bit- Ahh may be that is the problem.
Will keep that info by my side , so as not to add to confusion Recent phone calls indicate she has gone back and set up Yahoo- This has led to a password configuration window- which once completed said 'your restrictions are too severe - go to tools/ Internet connections etc. That threw her so I directed her to Control Panel Internet connections- still waiting for the next phone call- we shall see