Seagate 4TB Expansion unusable after game crash

  Jon Adams 23:03 23 Aug 2018
Locked

Hey, I have my Seagate 4TB Expansion (STEA4000400) hooked up to my PS4 as extended storage.

Was playing a game when the entire console crashed, needed to be unplugged at the wall to turn it off. When I started it back up, the hard drive was not even recognised as storage any more, and it would not even offer an option for repair.

I've tried plugging it into a Windows laptop, and even though it recognises it as an Extension, it will not let you access the storage.

I don't even care about the data that's in there- as far as I can remember, it's only game data, the saves are elsewhere- I just need to know if I or anyone (say, at a repair shop) can get it back up and running, or if it's entirely bricked.

Any help would be appreciated, thank you.

  Fruit Bat /\0/\ 11:14 24 Aug 2018

Can you format it while it is connected to the laptop?

  Jon Adams 17:48 24 Aug 2018

I've tried, won't let you do absolutely anything with it.

  Fruit Bat /\0/\ 19:12 24 Aug 2018

how does it show in disk management?

  Taff™ 08:13 25 Aug 2018

Two of my customers have had problems with Seagate Expansion Storage and both under 2 year warranty. Seagate will offer a replacement in these cases but unless you bought their additional cost insurance they charge over £500 to even attempt the data recovery.

The only suggestion I have is to check if there are any tell tale "Clicks" when you attach the drive to another computer. Place rour finger on it as you connect it and see if you can feel the disk spinning up.

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