SCANNER . PROBLEMS

  auto 20:48 20 Jun 2003
Locked

HI.
HAVING PROBLEMS WITH SCANNER. AGFA SPAPSCANe20.
ALL SOFTWARE LOADED,TRY TO SCAN WINDOW OPENS.
TURN SCAN ON OR CONNECT. WHICH IT IS .
HAD THIS PROBLEM BEFORE BUT CANT REMEMBER HOW
I GOT ROUND IT
ANY HELP PLEASE?

  bremner 21:28 21 Jun 2003

Have a look in the MS knowledge Base at Q240075 i don't know if it will be relevant.click here;EN-US;kbhowto&sd=GN&ln=EN-US&FR=0

  bremner 21:29 21 Jun 2003

I can see the link does not work properly. Click on it and under the 'support' tab is the Knowledge Base

  woodchip 21:44 21 Jun 2003

unplug the scanner, go into device manager and remove all USB starting from the bottom of the list. then uninstall the software in add/remove programs also delete the scanner folder in windows explorer after. Now Reinstall your scanner software and then restart your computer. do not do anything with the scanner leave it unplugged until it reinstalled USB when it's done all that plug the scanner in and load the scanner CD Win may ask foe Win 98 disc do not put it in browse to the scanner CD Win9 Driver folder that should work after that

  Bebee 21:47 21 Jun 2003

I had a problem with a Snapscan recently.

I know this seems similar to suggestions already but this solved mine.

Unplug USB lead
Remove the Snapscan program
Delete the Agfa folder from programs folder
Restart
Check the Agfa site and download the latest software version
Install the software
Restart
Plug in the scanner

If this doesn't work go to the Agfa site click here and look in Support. If there is nothing that answers the problem you can send them a question.

  Bebee 09:03 22 Jun 2003

Sorry - supposed to be a list.

Unplug USB lead

Remove the Snapscan program

Delete the Agfa folder from programs folder

Restart

Check the Agfa site and download the latest software version

Install the software

Restart

Plug in the scanner

  auto 17:13 22 Jun 2003

SORTED MANY THANKS TO YOU ALL.

  Agent Smith 22:18 22 Jun 2003

What was the problem?

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