Scanner problems

  mattij70 12:30 20 Mar 2005

I have a Canoscan 1250U, using Windows XP as OS.

Recently each time I scan a picture I get error code 11, scanner driver will now close. If the scanner does work the pictures ahve lots of horizontal lines across. I have downloaded the latest drivers/firmware etc but its still the same .

Can anyone help please.

  howard60 13:04 20 Mar 2005

I would suggest a complete removal of the software via add/remove progs. Go to system in control panel and remove scanner from pc. Reboot with scanner removed. Look at what Cannon say about installing - some need the software installed before the scanner is connected. Now install and with luck all will be ok.

  mattij70 13:26 20 Mar 2005

Thanks Howard60

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