Home Forums Tech Helproom A scanner problem, 2 different brands. Forum Rules | Contact Forum Editor | Report a Post A scanner problem, 2 different brands. frenchman96 12:05 07 Jan 2013 Locked Hi Guys A funny one this>>> months ago, I bought a HP all in one, but the scanner would not work. They sent me a re-conditioned replacement, same again, scanner no good. I have been using second one (wireless)without scanner, and it does the job as I dont need to scan much. But this week, I really want to scan some pics, so I borrowed my son's Canon MP 210, but like 2 machines before, I can copy/print, but cant scan. The scanner window appears, but when I press scan, I get the message "cant communicate with scanner, cable may be unplugged" but its not. With it happening with 3 printers, surely its something to do my my pc?? john bunyan 12:42 07 Jan 2013 Have you installed the scanner drivers on your PC? Example for Canon MP 210 here: (assuming W7 os) Canon link frenchman96 12:55 07 Jan 2013 Hi John Thanks for that, I opened link, but at risk of sounding like an idiot, I could not zone in on Scanner driver got this MP210. Pulling my hair out as have followed several tips on installing scanner drivers, but failing, I thought all would be on the installation CD. Be grateful if you can solve, especially with a step x step, my O/S is XP frenchman96 11:47 12 Jan 2013 Sorted...just done a reformat and installed drivers, thanks to all This thread is now locked and can not be replied to.