Scanner Installation - Twain Driver Questions

  dublincity 00:22 29 May 2003
Locked

I have a new CanoScan D646U Scanner and it seems that I need to have a Twain Driver before it can be installed. I have downloaded what I believed was the correct program(s). I am a novice and do not uderstand the following, (a) there are now 4 related icons on my desktop and when I click on them I get a message saying 'such-and-such is not a valid Win32 program', (b) I can access, via Fresh Download Manager, what appears to be the program for installing the Twain Driver, however, when I move to the Win'98 section, The first 'Next' button is 'frozen'. Any advice will be welcomed. Thamks.

  woodchip 00:31 29 May 2003

The twain driver is on the CD you got with the scanner. Is it a USB scanner.

  dublincity 02:26 29 May 2003

Hello again Woodchip. Thanks for advice. The on-screen info from the CD repeatedly tells me that the Twain driver is not installed but it doesn't explain how to do that. It tells me that I might, or might not, install the associated software but that the scanner will not be useable until the Twain Driver is installed. Cheers. dublincity.

  dublincity 03:08 29 May 2003

Hi horiz5. Thanks for advice. I've tried that before. When asked to enter Drive - I didn't have an option for 'D' - just for 'A', 'D - blah' or 'D - blimp'. One way or another, my PC did not recognise that any new hardware was connected. The same thing happened on the same day with my new Canon Printer i550 but with that I could install it manually - by the process you describe. That involved going down the list of 'type of hardware' and clicking on 'printer'. The same list does not include the word 'scanner' - maybe there is a jargon alternative word? It's not 'imager' since that is a digital camera. Cheers.

  dublincity 05:18 29 May 2003

I've made progress in that I've found and followed the 'Help' items that are on the CD. With my symptoms, the suggestion is that my BIOS settings need to be changed in order that the USB is made compatible with the scanner. I don't understand this nor can I even find BIOS settings anywhere. Help!

  woodchip 17:20 29 May 2003

Sorry for not getting back to you but I am trying to prepare for a week away with the caravan. I have just read you E-Mail yes I got them All 3 messages, you need to go into Setup when you start your computer, it will tell you what key to press to enter setup like Del for Delete you have to navigate with the keyboard instructions bottom right of screen. You need to find the Page that allows you to Enable USB. Then Exit and Save settings. Do not have the Scanner connected when your computer reboots. Let it get back into Windows then have your Win98 scanner CD ready, plug the scanner in with the mains adapter plugged in When it says it's found new hardware and asks for windows disc click "CANCEL" after the box as gone put your Win98 scanner disc into computer it should auto start if it does not go to run browse the CD for the setup file and double click it and run it. That should setup your Scanner

  dublincity 09:18 30 May 2003

Thanks to Maddie, woodchip & horiz5 for the advice. I will read and digest it all and then get back to you and the site. Cheers.

  dublincity 11:59 30 May 2003

Thanks for all the advice.

(1) I am on Win’98SE – it was Win’95. I have a few Diagnostic Progs which are good for me as a beginner to learn from. I can’t find a ref. to USB but have found the following:- Plug and Play v 1.0, BIOS PLUS v 1.10A, Ports 2COM/1 LPT. This doesn’t mean much to me. Does it tell anybody else anything useful about my problem?

(2) I am a ninny – I have no idea what ‘Setup’ is nor have I yet been able to find it. Any advice will be welcomed. I will persist.

(3) I did eventually manage to d/load what I believe was the correct program(s). But (a) there are now 4 related icons on my desktop and when I click on them I get a message saying 'such-and-such is not a valid Win32 program' [what does this mean?], (b) I can access, via Fresh Download Manager, what appears to be the program for installing the Twain Driver, however, when I move to the Win'98 section, the first 'Next' button is 'frozen'.

Any advice will be gratefully received. Thanks.

  woodchip 13:03 30 May 2003

In device Manager can you see any USB. if so remove and reboot without your Scanner connected, then after back in windows plug the usb scanner back in and cancel the windows found new hardware wizard box that pops up. I hope you have also removed any software for your scanner befor doing the above, then load scanner CD

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Samsung Galaxy Book 2: Release date, price and specs

This First Man soundtrack vinyl cover art is exquisitely composed

How to watch Apple’s October 2018 iPad launch

Meilleurs VPN (2018)