Hi, my father has a new Epson XP 530 all in one printer. He wants to scan directly to email but it won't work. It all appears to be working - the data gets transferred to the PC and a Windows Live box appears where you put the recipient's email address in. It has the correct sender's email address in this box, but the recipient simply doesn't receive it. There are no error messages and no mail delivery failure messages. It does not appear as a sent message in the sender's email address.
He uses Windows 10.
Could it be a problem with Windows Live? Or does anyone have any suggestions? I have looked at the Epson customer support page and it is no help.