Samsung Laptop won't boot as normal

  Seamus McGill 08:48 21 Nov 2016
Locked

Hi all Last night I was working with Adobe Lightroom and was opening Photoshop Elements through Lightroom. As Photoshop was opening the screen went a strange colour (sort of Orange/Yellow) with possibly lines across. It was only there for a couple of seconds and then the screen went blank, no picture. I restarted the Laptop, running Windows 10, Windows started to boot with the circle of dots but then went blank. I then booted into Safe Mode and the Laptop booted as it should. I then Opened Lightroom and Photoshop successfully but could only go so far as I was in safe mode. I have tried the Laptop again this morning but it still won't load. Is it likely that I have overloaded my graphics and 'fried' something? My Laptop is a Samsung NP700G7A and is about 4 years old. Any help would be greatly appreciated. Thanks.

  Govan1x 09:44 21 Nov 2016

Maybe have a look in device manager to see if any yellow exclamation marks. Also have a look in event viewer to see if it shows what the problem is.

Usually if it works ok in safe mode it is a driver problem.

  Seamus McGill 10:23 21 Nov 2016

There is one exclamation mark in Device Manager for the screen. ! Monitor. Status is not available for this device when Windows is running in Safe Mode. As for looking in Event Viewer I would not have a clue as to what I would be looking for. I can only use Safe Mode.

  alanrwood 10:23 21 Nov 2016

That laptop should handle nearly anything you throw at it. I have one of the same.

  Seamus McGill 10:34 21 Nov 2016

That's what I thought. Basically it's a Gaming Laptop.

  Fruit Bat /\0/\ 20:42 21 Nov 2016

If it works in safe mode then its probably the driver

uninstall and reinstall the graphics drivers.

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