Returning Laptop to Factory State

  ChestnutToffee 14:26 31 Jan 2015

My grandson has given his laptop to my nephew. My nephew is trying to clear the laptop but the difficulty is, not having the original password. My grandson has not used the laptop for over one year and is trying to find out what password he used. Does anyone know if it is possible to clear the laptop of everything if you cannot find the password?? Has anyone any solution to this problem please??

  mole1944 15:22 31 Jan 2015

If you have the original discs do a complete fresh reinstall is the easiest way,we do however need more information make/model/operating system.If you haven't the disc borrow some for your operating and use the code (somewhere on the outside) to verify is as legal copy on your system failing that you may have to buy a copy of windows.Also try F8 to get you into safe mode to see if that helps,from there you could reinstall from the hiddem partition.

  mole1944 15:28 31 Jan 2015

Loads of how to videos try this one click here

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