Restoring Windows

  steviegee 13:52 22 Feb 2010

A friends laptop needs restoring to when he bought it. The hard drive has been partitioned and has a recovery on 'F' about 10Gb big. How do we get this to work? He has no discs etc. It shows this partition in Disk Management but nowhere else.

  MAJ 13:58 22 Feb 2010

The recovery options are probably kicked off by pressing F10 (or some other F key) on reboot. Check the laptop's manual for instructions. If you don't have the manual, they can usually be downloaded from the manufacturer's website.

  steviegee 14:11 22 Feb 2010

Forgot to say that it now has XP on it and the restore is Vista. So I need to put the Vista back on it from the image on 'F'

  MAJ 14:19 22 Feb 2010

What is the make and model of the laptop?

  steviegee 14:19 22 Feb 2010

It says to select F8 and repair windows. But that option is not there.

  steviegee 14:19 22 Feb 2010

Advent K4000

  canarieslover 14:32 22 Feb 2010

It appears that your friend should have made a recovery DVD when he purchased the laptop and that you start the recovery with that DVD. See this support document click here Suggest that you contact the Tech Guys and see if there is a solution that he can purchase if he hasn't made the recovery disk.

  MAJ 14:33 22 Feb 2010

Have you tried to create a recovery disk yet?

"Your computer comes supplied with a hard drive based recovery allowing you to reinstall Windows Vista very easily should the need arise. You also have the ability to create a recovery DVD which is recommended on all machines. To create a recovery DVD (note - you cannot use CDs) do the following.

1. Double click on the Techguys DVD icon on the desktop or from the start menu
2. The first screen will prompt you to insert a DVD into your drive. Click OK.
3. On the next screen make sure your DVD drive is selected in the 'To' field. To reduce the risk of errors ensure the write speed is set to the lowest value and tick verify recorded data. Click Burn
4. Once the process has completed, label your DVD, keep it in a safe place and in a protective case to avoid damage"

If all else fails you could get the disks from Techguys (see the link), or you could borrow a Vista disk from someone and use that to reinstall, using the key on the sticker on the laptop, but you'd need all the drivers in that case.

  tullie 14:34 22 Feb 2010

You havent got a F8 key?

  steviegee 14:43 22 Feb 2010

Yes its the repair option that is not in the list.

  canarieslover 14:45 22 Feb 2010

Don't think he will be able to create recovery disk now as he has dumped Vista and installed XP so it is unlikely that he will find a 'Techguys' icon anywhere.

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