Reset pc keep my files advice

  Seaplush 20:56 30 Aug 2018

Hi, I recently got my computer back from my ex partner and my windows account has been replaced by an account she has made. The computer has a lot of files on I want to keep (hence the keep my files reset) but I can reinstall everything else. My question is, if I reset the PC but keep my files will it reset the accounts so I can add my account to the computer again? And I think I'm just being paranoid but I'm also worried it will delete pictures/documents so can you reassure me those things will remain on the PC? Thanks for the help guys. Matt

  [DELETED] 21:02 30 Aug 2018

Are you sure your account has been replaced? Check lock screen for options.

  wee eddie 21:04 30 Aug 2018

Don't even use it till you've got advice. You may unintentionally overwrite the files you want to rescue

  Seaplush 21:06 30 Aug 2018

All I have is the option to use a password or a pin (for her account) and WiFi/accessibility/ power options on bottom right. Can't see any options to switch user or any other accounts unless I'm missing something.

  [DELETED] 21:35 30 Aug 2018

So you can't log in then?

  Seaplush 22:10 30 Aug 2018

No, I don't know the password to the account she has put on there hence why I want to known if resetting it will allow me to add my account again

  wee eddie 22:48 30 Aug 2018

If she has deleted your account you will need to use a Recovery Programme to get them back

  [DELETED] 23:54 30 Aug 2018

If you can't log in to Windows and your profile has been deleted then you can only try removing the drive from the laptop/PC and connecting it to another PC via USB. Try booting from a live Linux CD and running from that (not installing) and it might find your data folders on the drive. See what folders you can find. Other than that it's a clean install. 10 iso.

  wee eddie 01:18 31 Aug 2018

If you do a clean install, you'll lose all your files

  wee eddie 02:23 31 Aug 2018

None of us have dared to ask but, it is important because they way you deal with it will change.

Is the removal of your Account likely to have been accidental or intentional/malicious?

  Quickbeam 06:56 31 Aug 2018

I'd take it to a PC technician to get the files made safe.

Then I'd get a clean install with a file partition to keep them safe from future drive partition problems and an aditional cloud backup to recover from total failure of loss of PC.

What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.

Post a Reply


Elsewhere on IDG sites

Mi Mix 3 UK Review: Xiaomi's Flagship Slides Into The UK

12 character artists you should know about in 2019

Best Mac games of 2019

iMac 2019 : date de sortie, prix et autres rumeurs