just to let anyone who is interested know that the winsock fix for xp didn't work
but i have told him to download adaware and the latest ref file and it found 44 objects but only cookies, he's removed them
i told him to flush the dns cache out which he has done, and i told hime to check the version file of shdoclc.dll which was the same as mine, and i have sent him my dll and he has replaced his with mine
just a waiting game now!
for some reason when this webpage doesn't dislpay and no webpages will display when this problem happens, it is looking in document browsing which it shouldn't be.
the dll in question is used for Windows applications to add web, file, network and document browsing capabilities.
and its looking in the res://C:\
this can happen if spyware is installed example new dot net which he hasnt got, that is installed with kazza but he doesnt have those sort of programs..so its not that.other spyware which affect the host files.
but he hasnt got any of the sort,plus it is a new ish install.
so the problem lies with internet explorer, it seems this problem dates back with differnt versions of internet explorer ( by the way his dns settings are spot on)
so the other alternative is using opera and i'm 99.9% sure this problem will not happen with opera, but it just means him getting used to it, but in my opinion opera is better anyway just got to get used to the layout..
i'll keep adding to this thread incase any of the information helps anybody else..