Replacing Norton Internet Security2011

  JF25 15:15 07 Jun 2011

My Norton I.S.2011 expires next week and I have been given a new copy of 2011. I thought all I had to do was to uninstal the present programme and install the new copy but this does not seem to work. I used the Norton uninstall tool and restarted the computer. I then put the disk in the drive, got a message to choose install but after that I got a dialog box for Epson appear which I cancelled. After this there was nothing so I went to the disk file contents and ended up installing my previous programme. I was surprised as I was not asked for the product key. Will I have to wait till the programme expires before trying to install the new disk. Perhaps the problem is that it is the same programme although a different disk and Norton want me to renew the existing one which will cost me and as I have got this brand new unused disk I do not want to do that. Any suggestions welcome.

  KremmenUK 15:23 07 Jun 2011

You can leave your current Norton as is and simply enter the new serial number which will extend it for another year = no need to uninstall it first.

  JF25 16:56 09 Jun 2011

Thank you for your reply kremmanuk I got Norton talk to fix it for me yesterday. Sorry your email went into my spam folder so I did not see it till today John

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