Hello all . .. i've been trying to help a friend with using remote assistance in xp but keep geting "cannot connect unable to resolve host name...." Have tried several times but no good .have connected to another pc on my home network so I know the feature is working ...any ideas please
ok so let me get this right in the discription box i can type Remote Assist in both inbound port boxes i put 3389 in the private ip address i put my internal ip address of my pc and in private port i put 3389 again in both boxes...
sorry for double checking obviously dont want to mess up as will have to tell them what to do they live too far away to pop and do it sadly
Update time... well I couldn't talk them through port forwarding but get them to disable router firewall. Tried remote assistance again but still could not connect, verified pc is allowing remote assistance have even tried with another friend and connected with them ok ..anymore ideas would be appreciated thanks for help so far as i've learnt something from this