My daughters HP Pavilion PC has crashed big time. She's somehow lost the recovery disk. Is there a way to get the PC back up and running without the recovery disk e.g. using another, say my Acer recovery disk to do a complete reformat? Or is purchasing a new recovery disk the only option? Thanks in advance.
Won't let me do that. On turning on it asks which mode you want. Choose safe mode and the blue screen appears, then restarts the PC and goes through the same procedure. We're going round and round in circles. Ta anyway recap
I've seen this before, when you turn the thing on it stalls at the boot menu, asking for Last known good etc..., Safe Mode, Normal etc. etc.
Whichever one you choose you get dumped back where you were. Its happened to me three times on three different machines, and I have never cured it. Only option is to reformat and reinstall. So you need a new disc. Contact HP and see what they say. I once bought an additional disc for an Advent just in case. it was only £5.
Her best bet would be to buy a XP disc if that's what is on the computer you will then only have to use it to repair the Operating System. More than likly XP home. plus the disc is there if she does not lose it. for next time