Home Forums Tech Helproom Received Instagram videos not playing Tech Helproom | Windows Help | Apple Help | Digital Home & Smartphones Help | Consumer Rights Advice | Games | Speakers Corner | Beta Testing Forum Rules | Contact Forum Editor | Report a Post Received Instagram videos not playing compumac 19:15 27 Nov 2016 Locked Why should Instagram videos received by relative not play when everything else on the laptop does play? Photos received from the same source are perfectly OK. Videos just show black with no sound. compumac 19:43 28 Nov 2016 Anyone? compumac 18:06 29 Nov 2016 Bump 1? compumac 19:43 30 Nov 2016 Anyone there? compumac 08:41 02 Dec 2016 Final Bump and then I will go away - albeit despondent at no answers. compumac 11:06 04 Dec 2016 Must try once more as relative is constantly nagging me. Anyone? Anything? compumac 13:09 04 Dec 2016 rdave13 Thanks for reply. I have the videos on my PC's which play OK for me and it is my relative who has the problem. I have asked him to look at this and come back to me. Thanks again. compumac 15:27 04 Dec 2016 rdave13. Trying to help relative over the phone is difficult at the best of times and this is one of them. There does not appear to be a settings option when right clicking on the video. compumac 18:13 04 Dec 2016 rdave13 Thanks. Will speak with relative tomorrow and come back to report. toejams How would I determine as to the correct codecs? compumac 10:20 06 Dec 2016 Checked relatives Internet settings and everything is in the right place as I understand it. I therefore made no changes whatsoever. I then exited Internet settings. Started Instagram and all videos now function in sound and video!!!!! Is this a question of mind over matter????? This thread is now locked and can not be replied to.