Received Instagram videos not playing

  compumac 19:15 27 Nov 2016
Locked

Why should Instagram videos received by relative not play when everything else on the laptop does play? Photos received from the same source are perfectly OK. Videos just show black with no sound.

  compumac 19:43 28 Nov 2016

Anyone?

  compumac 18:06 29 Nov 2016

Bump 1?

  compumac 19:43 30 Nov 2016

Anyone there?

  compumac 08:41 02 Dec 2016

Final Bump and then I will go away - albeit despondent at no answers.

  compumac 11:06 04 Dec 2016

Must try once more as relative is constantly nagging me.

Anyone?

Anything?

  compumac 13:09 04 Dec 2016

rdave13

Thanks for reply. I have the videos on my PC's which play OK for me and it is my relative who has the problem.

I have asked him to look at this and come back to me.

Thanks again.

  compumac 15:27 04 Dec 2016

rdave13.

Trying to help relative over the phone is difficult at the best of times and this is one of them.

There does not appear to be a settings option when right clicking on the video.

  compumac 18:13 04 Dec 2016

rdave13

Thanks. Will speak with relative tomorrow and come back to report.

toejams

How would I determine as to the correct codecs?

  compumac 10:20 06 Dec 2016

Checked relatives Internet settings and everything is in the right place as I understand it. I therefore made no changes whatsoever. I then exited Internet settings.

Started Instagram and all videos now function in sound and video!!!!!

Is this a question of mind over matter?????

This thread is now locked and can not be replied to.

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