Re-installing Talk Talk BB

  nooney 17:32 09 May 2007

Is it possible for me to un-install and then re-install Talk Talk BB on a elderley friends computer?
They have taken it to a local PC specialist? who could not do it, but still charged them plenty saying their computer was faulty and they should buy another.
They picked up a couple of Trojans which the shop removed but in doing so corrupted Talk Talk BB.
When they tried themselves it kept failing to load and would not recognise the password although it did originally before
My query is will I be able to do at my home address which is a BT BB enabled line or do I need to doit in their house which is Talk Talk BB enabled ?

  howard64 17:35 09 May 2007

you must be at the phone line of the talktalk customer. The best bet is to uninstall the tt software and then start again with the cd. I found the tt modem to be useless and bought a netgear adsl modem router and this set up perfectly very simply.

  tonymcdonn 18:33 09 May 2007

talk talk username is the phone number and then there password. Hope this will help.

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