Random PC Restart With No BSOD

  Damien Fenton 14:39 29 Sep 2018
Locked

I built my PC about 3 years ago with no problems until a few weeks ago. It has started restarting at random times with no BSOD.

I've done a complete format and reinstall of Windows. I've ensured the PC inside is clear of dust. I'm monitoring the temp and it appears within limits. The highest I've recorded is about 42 degrees. I've ran scans on my HD and RAM and all appears OK.

I have noticed the following:

  • The restart never happens soon after turning on the PC after a long period of being off. If I switch it on at 9:00, I don't experience a restart until about 16:00.

  • Once a restart does occur, sometimes the PC will continue to work normally again after a single restart. Other times, it restarts again the instant the desktop is loaded and this can continue in a loop for a number of restarts until it eventually works.

  • When the PC sometimes goes into the blue Windows recovery mode after a restart, I never experience a sudden restart while using that utility

  • Almost all restarts occur during some user input such as moving a mouse or keyboard entry. If I watch a two hour movie for example, I've never experienced a restart. Typically it happens when I open a new browser tab or click a link, but this may be because I use the browser the most. I have also tried different browsers. I don't use the PC for gaming.

  • Prior to the reinstall Windows, using Google Maps in a browser would always trigger a restart. This is no longer the case after the reinstall.

I also occasionally get BSOD but not as often as the sudden restart. I don't know if the two are linked. Using WhoCrashed, I have these logs:

On Fri 28/09/2018 18:40:22 your computer crashed or a problem was reported crash dump file: C:\Windows\Minidump\092818-5046-01.dmp This was probably caused by the following module: fltmgr.sys (0xFFFFF80361A07688) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80361A07688, 0xFFFF9980F2CFB310, 0x0) Error: SYSTEMSERVICEEXCEPTION file path: C:\Windows\system32\drivers\fltmgr.sys

On Tue 25/09/2018 14:28:34 your computer crashed or a problem was reported crash dump file: C:\Windows\Minidump\092518-8296-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x15B6C0) Bugcheck code: 0xEF (0xFFFFDD08C65C3800, 0x0, 0x0, 0x0) Error: CRITICALPROCESSDIED file path: C:\Windows\system32\ntoskrnl.exe

On Sun 23/09/2018 14:47:46 your computer crashed or a problem was reported crash dump file: C:\Windows\Minidump\092318-7000-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90) Bugcheck code: 0xA (0xFFFF9E512EFAC208, 0x2, 0x1, 0xFFFFF802EB0A59FC) Error: IRQLNOTLESSOREQUAL file path: C:\Windows\system32\ntoskrnl.exe

On Sat 22/09/2018 15:34:36 your computer crashed or a problem was reported crash dump file: C:\Windows\Minidump\092218-8875-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90) Bugcheck code: 0x19 (0x3, 0xFFFFBA0E6D282560, 0xFFA6BA0E6D282560, 0xFFFFBA0E6D282560) Error: BADPOOLHEADER file path: C:\Windows\system32\ntoskrnl.exe

My system is:

  • RAM: 8GB-Kit Corsair Vengeance blau
  • Motherboard: ASRock B85M
  • PSU: bequiet! SYSTEM POWER 7 500W
  • Cooler: Cooler Master Hyper 212 EVO
  • Graphics: Gigabyte Radeon HD 7770 OC, 1GB GDDR5
  • CPU: Intel Core i5-4670
  • HD: Samsung SSD 840 EVO Basic 120GB SATA 6Gb/s
  • OS: Windows 10

My graphics card driver is up to date as I downloaded it again after the Windows reinstall. I'm not sure how to confirm if my motherboard driver is OK. I can't find 'asrock' in the Device Manager. Under the IDE ATA/ATAPI Controllers group, I just see Standard SATA AHCI Controller

Any advice is greatly appreciated.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Sega Mega Drive Mini review: Hands-on

How to Cancel Adobe CC

iOS 13 preview: First look at the new iPhone update

Les meilleurs smartphones Android (2019)