tristar 18:38 24 Nov 2006

Since upgrading to IE7 whenever I fire up my computer I get a warning message 'The procedure entry point GetProcessImageFileNameW could not be located in the Dynamic Link Library PSAPI.dll'
I clear the warning, and as far as I can tell, everything is working OK.
Can anyone give me info on what this is all about, and can I get rid of the warning?



  James. 18:39 24 Nov 2006

Search for the file psapi.dll and rename it to psapiold.dll

  anskyber 19:08 24 Nov 2006

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

  tristar 19:25 24 Nov 2006

Thank you, anskyber, taking the helper out of the start-up seems to have done the trick.

much obliged.

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