Probs installing creatacard Platinum 7

  rins36 23:11 17 Aug 2003

Followed instructions & all was ok until 93% of install then got the following message:-

An install problem support file c;/docume~\owner\locals~1\temp\{BAB5833D-}c28-42CA-B160-AOF5B3BDD17C}InstallUtl.dll"

Could not be installed, Access denied

Also on locating the software on the comp got the following:- Connection Manager Component is missing......This is required for online access etc please reinstall

After uninstalling & reinstalling 3 times the above 2 messages are still being received

Anyone any advice or help on this

Thanks in advance

  temp003 04:34 18 Aug 2003

Assuming you're using Windows xp or 2000, make sure you have logged on as adminstrator.

If you've done so already, try deleting all the files in your Temp folder first, before trying another installation.

Log on as admininstrator. Then in My Computer, click Tools, Folder Options, View tab. Tick the option "Show hidden files and folders'. Click OK.

Then in My Computer, navigate to the Temp folder at C:\Documents and Settings\Owner\Local Settings\Temp

Double click the Temp folder. Click Edit, Select All, and delete all the files (files in the Temp folder are safe to delete). Then try another installation.

This relates only to the first error message.

Also have a look here click here

  rins36 23:11 22 Aug 2003

Unistalled & reinstalled software again & all was ok

Thanks to those that posted help on this

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