Problems retrieving e-mails.........

  Dirty Dick 14:54 07 Aug 2008

........... I recently constructed a website for a friend, and along with the website is an e-mail address for viewers to contact him.

He has two PCs, a desktop, and a laptop. The Desktop is running XP and his e-mail client is Outlook 2003. His laptop is running Vista, and Outlook 2007.
On the desktop, he has put his settings into the Outlook setup page, and he can retrieve his e-mails without a problem.

However, on his laptop, he puts the same settings into his e-mail setup, and he cannot retrieve any e-mails.

I have the same setup, with a Desktop and laptop, running the same setup as him. I can set my Desktop, running Outlook 2003 to retrieve his e-mails, but on my laptop the same problem, no e-mails.

Can anyone throw any light on this problem?

Could it be a problem of XP versus Vista, or Outlook 2003 versus Outlook 2007?

  Dirty Dick 19:12 07 Aug 2008


  MsTechie 19:19 07 Aug 2008

He needs to change the settings to 'save a copy on the server' otherwise when he downloads mail to the first PC it will take them from the server, therefore cant view them on another machine

Tools> Accounts> Change> Advanced - leave a copy on the server

  Dirty Dick 19:25 07 Aug 2008

Thanx for your response

However, he already has the "save a copy on the server" ticked.

The problem is not retrieving e-mails, but actually making contact with the server using the laptop with Vista & Outlook 2007,

The Desktop, using XP & Outlook 2003 has no problem retreiving e-mails.

  MsTechie 19:28 07 Aug 2008

Do you get any error messages, if so what are they?

  Dirty Dick 20:31 07 Aug 2008

In Outlook 2003 I go to Tools > E-mail accounts then I work my way through to Internet Settings (pop3). I then fill in six boxes with info.

My Name = me
E-mail address = [email protected]
Incoming mail server (pop3) =
Outgoing mail server (smtp) =
User name = [email protected]
Password = ********

And everything works ok

But when I manually configure the same settings BUT in Outlook 2007, it fails to connect to the server

Any ideas please

  MsTechie 20:49 07 Aug 2008

incoming mail server
outgoing mail server

Also, when you add your email address, the wizard will automatically add your name.

  jolorna 20:59 07 Aug 2008

my user name is only
me and not [email protected] im with bt

  MsTechie 21:05 07 Aug 2008

I understand that, but when you type in your email address the wizard will automatically add your username.

  Dirty Dick 21:41 07 Aug 2008

I've tried changing the settings as your suggestions, but no luck.

like MsTechie says, its put in automatically. Also, my and my friends e-mails are with BT, but this is coming from a website that is being hosted on a different server.

  MsTechie 22:10 07 Aug 2008

I've just read it again, in the username does it have the at the end like you said in your OP, if so that shouldnt be there, the wizard should pick up the first bit of your username

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Samsung Galaxy S9 review

Wacom Cintiq Pro 24 and 32 review – hands-on

When is the next Apple event?

Qu’est-ce qu’Amazon Prime ?