Hi we are having problems on the Ebay site. We cannot load the payment or 'contact' pages, they keep timing out. This happens in every browser on three PCs/laptop. However, we can pay through our mobiles. We do not have any problems shopping via any other online shops. This has been going on for weeks: sometimes we can checkout on Ebay as usual with no problems on the PCs but mostly we can't. We have rebooted the router, cleared caches and cookies. Any advice?
Thank you for the link mole44 but that is not the problem - we cannot get through to the 'select a payment method' page, it times out....except every now and again, it works fine. Frustrating. I have discussed it with Ebay technical and they could not solve it. I did all the things they suggested (see original post) and it didn't work
This happens in every browser on three PCs/laptop.
In that case it's highly unlikely that your problem is caused by cookies, caches, or anti-virus software.
Your Internet provider may be having network routing problems that are causing this. It does happen from time to time. As a test, take a laptop over to a friends or neighbour's and try eBay from there.
You could try running your internet on your computer via mobile phone making your phone a hotspot to see if it's your landline provider and i'm sure you'll be ok data wise from your phone company it won't take much of your data allowance.Also turn your router on and off and move your channel on the router to a different one (Download wifi analyzer) to your smart phone to see what chanels your on and those that are not crowded.
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