Problems with downloading alternaTIFF

  sheila.weston 15:38 16 May 2006

I am trying to download the alternaTIFF file from click here without success.

I have uninstalled Quicktime which, I understand, can cause a conflict. The webpage says that if one has service pac 2 installed in Windows XP one should follow the directions 'in your browser'. What does it mean?

I want to view some files in the British Origins genealogy website - all I get at the moment is a tiny square in the corner of the screen.

As always, many thanks for any help,


  furnace 18:49 16 May 2006

If i were you, i would try reinstalling the latest version of quicktime first. If you still have problems, check your security settings are allowing you to run ActiveX controls - as it appears that is what AlternaTIFF is.

  sheila.weston 15:01 17 May 2006

Many thanks, furnace, but it the website seems to indicate that only alternaTIFF will work (for images of census returns etc). I'll recheck the active x controls etc.and then contact them by email.

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