Problems accessing Google

  songlines 16:57 25 Sep 2003

I haven't been able to access Google for a couple of days & now I read that there is a malicious code which prevents access.
Have been told to go to click here but am worried this is another virus/hoax.
Has anyone else encountered this problem?
If so what do I do ?
Help please - thanks

  VoG II 17:01 25 Sep 2003

THe site you posted is fine.

What actually happens when you attempt to access Google?

  VoG II 18:09 25 Sep 2003

Via e-mail Thanx for your quick response.

I just get page not available on both & com

  MAJ 18:18 25 Sep 2003

I have seen this on another forum I frequent. The person who received the message followed the instructions and cured the problem. This was received when trying to access Google.

"Are you trying to get to Google?
Your computer is running software that doesn?t allow you to use Google.
You?re seeing this page because your computer is trying to send you to a website that is pretending to be Google. Over the past few weeks, you may have seen a website that looks like Google, but launches pop-up windows and does not work like Google. That page is not affiliated with Google in any way and is intended to deceive you.

Why is this happening?
Most likely a program was installed on your computer automatically and without your knowledge when you downloaded an otherwise harmless piece of software. Or you may have been tricked into clicking on a disguised download button while visiting a website.

What can I do about it?
This problem can be fixed fairly easily, but will require that you make changes in a file that is part of your computer?s operating system. You should always be cautious when making these kinds of adjustments, as they may affect the performance of your computer. If you are not comfortable doing this yourself, you may want to print out this page and show it to someone whose technical knowledge you trust.

What steps do I take?
The first step is to remove the entry for Google from your hosts file. This entry is telling your computer where to send your computer instead of to Google.

In Windows, open the Notepad program. You can do this by going to the Start menu in the lower left of your screen, selecting ?Programs,? then ?Accessories,? then ?Notepad.?

In the Notepad menu, click on ?File,? then ?Open.? You will see a new window asking which file to open. You may need to change "Files of type" to "All Files" instead of "Text Documents". The actual file to open is listed below:

If your computer is running Windows XP, Window NT, or Windows 2000, the file is located in the folder found by following this path:

My Computer >Local Disk(C) >Windows >System32 >Drivers >etc >hosts

If your computer is running Windows 98, Second Edition or Windows ME, the file is located in the folder found by following this path:

My Computer >Local Disk(C) >Windows >hosts

Once you have opened this file, remove entirely any line of text that contains ?, ?click here? or other Google domains (such as ? To remove the text, highlight it by dragging your pointer across the line while holding down the mouse button. Once the text is highlighted, hit the Backspace or Delete button, then save the file by going to the File menu and clicking ?Save.? You can now exit Notepad.

What else can I do?
You might want to try software that attempts to detect and uninstall programs like this one. While we do not have a relationship with anyone who offers this software and we cannot endorse a particular product, the most popular programs for doing this seem to be Spybot Search and Destroy and LavaSoft's AdAware. The particular program affecting your computer is relatively new, so these products might not be able to detect and repair this type of problem yet.

The next step is to learn more. You can visit click here to review information about a number of known self-installing software programs. Several articles on the web may be helpful, such as

· click here
· click here
· click here

Investigate individual programs using search engines. Try keywords such as "spyware," "scumware," and "adware."
Once you?re informed, take action. Help your family and friends avoid these annoying programs. If you can find the site that installed this software on your computer, let them know how you feel about it. You might also want to track down companies that benefit from having your web visits redirected, and share your feelings with them.

Finally, it's quick and easy to file a complaint with the Federal Trade Commission (FTC). This U.S. government agency handles complaints about deceptive or unfair business practices. To file a complaint, visit: click here and click on "File a Complaint Online", or call 1-877-FTC-HELP. Or write to:

Federal Trade Commission
Washington, D.C. 20580

If your complaint is against a company in another country, you can file it at click here.


  dotterel 23:17 25 Sep 2003

I've had the same problem for a few weeks now, but it comes and goes. Just now I tried it and got page unavailable. After reading Maj's posting I thought that it might be due to a cookie or a program which has installed itself in my startup folder. I deleted all cookies and temporary files. Then I looked at start-run-msconfig-startup and found a program called keymgrldr which I did not recognise, so I unchecked it. Rebooted, got back on internet and tried google again. It works! I'll keep you posted as to whether it's a permanent cure. (I'm too chicken to mess about with my OS, but thanks for the lead, Maj!)


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