We are running Office 2003 in a Windows XP Pro environment and one of the PC's has suddenly developed a problem with Word. Whenever Word opens, the drop down menu bar does not appear. I have managed to develop a short-term work-around by creating a new Word icon on th desktop using the /a option, but the operator keeps shortcuts of current documents on the desktop and, of course, each time one of these are opened, the drop down bar is missing. I have tried the obvious solution of deleting all versions of normal.dot (including the recycle bin) without any improvement to the situation. How can I correct this, please?