Problem with USB controls and no restart using XP

  cpcspain 01:49 24 Sep 2005
Locked

There are 3 definite aspects to this problem with an otherwise trouble free Athlon-based Time PC, viz: 1.The only way to restart is to power off and turn on again - any other attempt at restarting hangs the PC in the first startup screen. 2. The 4-way memory card reader no longer functions. 3. The Canon software and USB interface for downloading digital images from the EOS camera no longer function.

All 3 of these symptoms appeared at the same time, but otherwise the PC works prestty normally, if a little slower at times.

The PC is very high spec, and about 2 years old. It has the usual anti-Spam,Anti-virus and anti-spyware protection, and is regularly "serviced" to ensure efficient running.

Service pack 2 was installed, but some time ago, and the PC is automatically updated by Microsoft update.

Any ideas?

Chris Corbin
Accounting & Computer Services

  AndySD 03:49 24 Sep 2005

My first thought is the motherboard drivers are corrupt or need updating. If you dont know the make/model of the motherboard use someting like Everest Home click here (its free) to find out. Please post back.

  cpcspain 10:20 24 Sep 2005

Thanks Andy - I've downloaded the Everest Program, from which I know that the Motherboard is an MSI KT4V (MS-6712). I will try and get a driver update from MSI and let youn know whether this works.
Chris Corbin

  AndySD 18:48 24 Sep 2005

VIA Hyperion 4in1 drivers click here (the second ones down K7 chipsets: KT400, KT400A, KT600, KT880, KM400, KN400 )

  cpcspain 13:49 25 Sep 2005

The VIA file you suggested seems to have done the trick - ceraintly the restart is OK, the Card reader works, and I think the camera is OK.

Many thanks for your assistance - I presume this trick will work with other PC's with similar symptoms(?)

Chris Corbin

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