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Problem with sound with embedded videos

  aphrodite42 16:50 19 Mar 2020

Desktop PC running W10 Pro purchased 8/2/20 with Creative Soundblaster Audigy soundcard. I have connected two speakers which worked OK on my W7 PC.

Playing music stored on PC is no problem but if I try to run videos (i.e. news items) or live TV on BBC website the sound is distorted and/or goes altogether. Don't know where to start to try to resolve this. Any help would be appreciated.

  x13 17:54 19 Mar 2020

In your browser find the setting for 'use hardware acceleration when available' and untick it. See if that helps.

  aphrodite42 22:19 19 Mar 2020

Turned off 'use hardware acceleration' - unfortunately no change. Sound is OK for about 10 secs then becomes muffled (like underwater) and then fades altogether.

  x13 08:02 20 Mar 2020

If you've logged in to your gmail/YouTube account then right click a video and select 'Troubleshoot playback issue' then you can describe your issue and send to YouTube. Whether they'll help or not is another matter. Check your audio drivers are up to date and try another browser.

  aphrodite42 11:27 22 Mar 2020

Thanks for input x13. Think I have solved the problem - I had sound set-up settings for 5.1 surround sound whereas I have only 2 speakers. I have tried a couple of videos and OK so fingers crossed this has put it right.

  x13 11:40 22 Mar 2020

Thanks for the feedback. Glad you sorted it.

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