Problem solving help required

  StellaArtois63 15:51 08 Jun 2003
Locked

My first computor has had my son and I attacking it for the last 2½ years. It is using Windows 98se and I have Nortons Utilities running on it. I seem to have a few problems and it isnt running as smooth as it was, and my son informs me that it is now running in safe mode since he had problems watching a DVD the other night.The picture quality seems to have got a lot worse ie the screensaver seems to be very bitty.Is there any software I can buy to check it out and rectify any problems or shall I take it to PC world where they service PC's to see if they would sort it out. Personally the thought of letting PC world play with it doesnt fill me with great hope.
I look forward to getting advice from you thanks.

  hugh-265156 16:09 08 Jun 2003

download updated drivers for everything.

back up anything you want to keep.

and do fresh install of 98.will be like new.

run defrag,disk cleanup,antivirus weekly to keep it running well.

  hugh-265156 16:17 08 Jun 2003

if you do want to do this.there is some very knowledgeable peeps here that will talk you through it.

  StellaArtois63 16:45 08 Jun 2003

Thanx Brian, not being au fait with computors is a nice way of putting it. I would have said something else but your right, I am hopeless with them , no offence taken. Thanks everyone for all the advice

  Diemmess 17:15 08 Jun 2003

-pops and huggyg71 are both right in their own way, and you seem to have a very sane approach.

Ask at work or bore people at a social gathering until you see someone's eyes light up. 'Might be a good idea to suss this person out a bit to see if they have a genuine expertise!

If this magic person can sit behind your shoulder and steer you through the process of clearing your HD of everything and reinstalling a nice fresh copy of Windows 98SE you will be delighted.

It is not a fast process because though you can reinstall the windows bit in under an hour, putting back the applications and the correct drivers and the twiddly bits you have will take hours longer.

What you need is someone like most who offer advice in this forum, someone who has been there, and done that. They will be the ones who will avoid things going pear shaped, and restore your pleasure with a good system running.

It really is time for a re-installation, Windows and its applications get very untidy and unstable after a while.

  wee eddie 21:30 08 Jun 2003

Depending on the version you have. Called Disk Doctor, Speed disk, Disk cleaner.

If not they should be your first port of call but be prepared for everything to take a couple of hours or more.

Close down the Screen Saver. Go to Control Panel, Display, set Screen Saver to None, and if there are any power savers, reset them to None as well

  wee eddie 21:35 08 Jun 2003

If you need help, post back here with any questions you have, anytime. Some folk are here all day. On and Off that is.

Ignore the "You'll have to Format" brigade. Most problems, admittedly not all, can be solved with a little persistence and help.

  wee eddie 12:33 09 Jun 2003

Having a program installed and actually setting it to work are not necessarily, one and the same thing.

There are parts of programs that I have installed that have never been run, and I know of people who han never de-fragmented their Hard Disk or updated their Virus Protection.

So I thought that I'd just check.

  StellaArtois63 13:42 09 Jun 2003

Thanks folks for all the usefull comments, I took the option of getting my mate around to sort it out for me. He suggested what I should do so I suggested as he knows, he had better come around and fix it while I sit there and have a Stella or 2. So hopefully this problem will be sorted tomorrow. Once again I thank you for all your help.

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