Problem sending emails from Outlook

  MoiraB 18:58 25 Oct 2006
Locked

I changed over to BT broadband yesterday and have just set up Outlook with all the BT servers etc. I have no trouble receiving emails which have been sent to me but whenever I try to send one it comes back as undeliverable. Can anyone help. I'm using Office 97 and Windows XP. Had no problems previously with my other ISP.

Thanks

  rawprawn 19:05 25 Oct 2006

Check the settings
pop.btinertnet.com
SMTP.btinternet.com
I don't use BT but I think those settings are correct.

  MoiraB 19:07 25 Oct 2006

Thanks rawprawn. I have checked the settings and they are OK.

  VoG II 19:09 25 Oct 2006

Are you sure it is trying to send from your new BT account? I can't remember Outlook 97 but in Outlook 2003 there is an Accounts button that you can use to change which account to send from when composing a message.

  MoiraB 19:13 25 Oct 2006

Yes, I deleted the previous account and set up BT instead. As I said it receives mail but won't send it.

  rawprawn 19:21 25 Oct 2006

Have you more than one account listed? if so is BT set to default?

  Terry Brown 19:22 25 Oct 2006

Silly question, but have you entered STMP instead of smtp, easlily done-hard to spot, and try pop3 instead of pop
Terry

  pcbobby 19:33 25 Oct 2006

Just a thought, but have you included Outlook to the Exceptions list in the Windows Firewall

  acesupport 19:39 25 Oct 2006

Have you got the latest service packs for Outlook 97. We've had problems before with Outlook 97 (and other versions) where it won't communicate correctly with the BT servers.

Try something like Mozilla this will tell you whether the issue is with Outlook!

click here

  p;3 20:00 25 Oct 2006

if it helps;in OE which I use;try this; in Outlook;tools/accounts/mail/properties/servers/
and see if "my server requires authentication" is ticked,which seems to be a requirement of BT; try that and see if you can then send mails

  The Reiver 20:10 25 Oct 2006

A thought - If you are with BT Broadband but your e-mail address is say ' joe [email protected]' you will not be able to send e-mail via outlook or outlook express - you will only be able to receive. As is the case with me. To send e-mail you will have to go through the tiscali web site / e-mail tab. Or - if you use one of your 'joe [email protected]'addresses you got when you went onto BT Broadband you will then be able to send and receive via outlook or outlook express.

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