Problem restoring backed up files on Dell Laptop

  Salamander7 18:05 27 Dec 2013

My daughters Dell Lenovo 5050 Laptop suddendly refused to let her log on so after much faffing I reformatted the hd and returned the machine to factory settings using the option in safe mode. Prior to doing this I was directed to back up documents etc using the the programme which was all part of the return to factory settings mechanism. Laptop now works fine but I cant restore the backed up files. They are all present but cant be opened individually cos they are saved in different file format. At the top of the list there is a file with a small green icon which promises to restore the files. I followed the instructions to restore the file to original location. After about three hours of restoring the files were not restored.

Anyone got any ideas?

  Fruit Bat /\0/\ 18:56 27 Dec 2013

Op system?

name of the backup program?

  Baming 02:50 28 Dec 2013

Windows Boot Genius will help you! It did help me before for my data recovery on my laptop. There was no file loss.

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