I have a sony laptop which operates on a Windows XP when I switch the laptop on al i get is name of person to log on but when I click on it the message i get is saving personal settings and goes back yo user name logo. I have tried to do this via safe mode and the end result is the same. How do I resolve this and get onto the computer, please help
Sorry - that question sounded worse than it was meant to. I was just establishing whether you knew the history of what had previously happened to the laptop or whether you were trying to sort someone else's for them.
On the same screen as safe mode have you tried going to Last Known Good Configuration?