problem logging into online bank

  heine otto 10:54 27 Jan 2006

I have recently got a new computer and am having problems with logging into my online bank (Natwest).
I can access the homepage, but when I click on "login" the window closes altogether (not even an error message)
My OS is now XP was previously Windows 98.
I am using the same Antivirus (AVG) and the same Firewall (Zonealarm) as on the old computer.

any help appreciated.

  rmcqua 11:06 27 Jan 2006

Have the bank provided you with some special software to install, or are you just trying to log in via their website ?

  IPA 12:15 27 Jan 2006

I had the same problem. Try turning off the pop up blocker and putting bank into allowed sites.

  heine otto 12:35 27 Jan 2006

to rmcqua - no software, just logging in via website.

to IPA - thank you very much that worked.

  driving man 15:12 27 Jan 2006

Although this subject is marked closed I had the same here Natwest Help person suggested turn off cookies while on line to Bank and if that didnt help access the site from the homepage

  heine otto 20:16 27 Jan 2006

I tried that first. I put this problem into the search forum and somebody has solved the problem that way. But for some reason it didn't do the trick on mine.
Fortunately IPA's solution worked.

thanks anyway.

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