Problem loading windows

  Paul669 11:36 24 Oct 2007

Since yesterday my computer has had problems starting up. I get to the login screen, enter my password and it starts to load windows (vista home premium) but then freezes. It loads the sidebar and taskbar but doesn't load the desktop. After a while I get the message 'Windows explorer has failed to load' and I have to close it. However, this has no effect and I have to press the reset button. The odd thing is this doesn't happen every time. Sometimes it starts fine.

I thought about system restore but for some reason the only restore point available is for yesterday. I've not used it before but previously I've been able to see restore points going back for quite a while.

I've done a virus scan, which was fine, but looking at the Kaspersky AV 7 logs I see the messages 'Process C:\Windows\system32\svchost.exe (PID: 1148): suspicious action. Process trying to delete list of system services executed during system startup (key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip6\Parameters\Interfaces\{8678da5f-5c0f-4806-908c-8d0d9c49284b}, value , data )' followed by 'Process C:\Windows\system32\svchost.exe (PID: 1148): attempt to delete list of system services executed during system startup (key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip6\Parameters\Interfaces\{96b5ca7e-9781-4958-9b3d-a1580973a136}, value , data ) blocked'.
However, this message has been logged for the last couple of weeks and the computer was fine until yesterday.

Any ideas?

  Fruit Bat /\0/\ 12:16 24 Oct 2007

you need to look at Windows Vista's Repair Your Computer options.

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.
Windows Installation Disk

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the following set of recovery options

* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

15/ Click on the Option you require and follow the onscreen prompts

Pre-Installed Options

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

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