Probable virus infection that I cannot solve.

  The Teacher 23:05 13 Sep 2003

My brother runs XP-Pro. Like a first class prat he had no virus protection on his system and he appears to have picked up a virus.

The problem is in connecting to the internet. A connection is allowed but then, after appx. 10 seconds the following message appears: "The computer needs to restart due to the connection being cancelled by NT Authority/SYSTEM.

I put Norton AV on his machine and did a check but it showed clear for virii. I got the obvious "live update" message from Norton but the update cannot be done because of the internet problem.

I suspect that he has been infected with a "new" virus, i.e. one that as appeared since my version of Norton, which is System Works 2001 Pro. I suspect this because of the virus scan showing clear.

Does anyone have any idea what NT Authority/SYSTEM is, where it can be found and how to solve this problem? I have searched for any file labelled as above but cannot find it for him.

Never having run XP I am limited in what I can do for him short of the above, but without the internet connection we seem stumped to get an update or a website that will identify and clear the virus.

Many Thanks

The Teacher

  The Teacher 23:15 13 Sep 2003

Thanks. I will get the various downloads etc., for him and try again. I doubt whether it will be until later in the week though. I will tell him not to use his home PC until it is fixed.

For an IT project co-ordinator he is pretty blaise when it comes to his own PC security.

The Teacher

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Samsung Galaxy S10 review: Hands-on

Alice Tye on blurring the line between fine art and illustration with Japan as her muse

Best free iPhone games 2019

Comparatif : iPhone XS vs Samsung Galaxy S10