Probable virus infection that I cannot solve.

  The Teacher 23:05 13 Sep 2003
Locked

My brother runs XP-Pro. Like a first class prat he had no virus protection on his system and he appears to have picked up a virus.

The problem is in connecting to the internet. A connection is allowed but then, after appx. 10 seconds the following message appears: "The computer needs to restart due to the connection being cancelled by NT Authority/SYSTEM.

I put Norton AV on his machine and did a check but it showed clear for virii. I got the obvious "live update" message from Norton but the update cannot be done because of the internet problem.

I suspect that he has been infected with a "new" virus, i.e. one that as appeared since my version of Norton, which is System Works 2001 Pro. I suspect this because of the virus scan showing clear.

Does anyone have any idea what NT Authority/SYSTEM is, where it can be found and how to solve this problem? I have searched for any file labelled as above but cannot find it for him.

Never having run XP I am limited in what I can do for him short of the above, but without the internet connection we seem stumped to get an update or a website that will identify and clear the virus.

Many Thanks

The Teacher

  The Teacher 23:15 13 Sep 2003

Thanks. I will get the various downloads etc., for him and try again. I doubt whether it will be until later in the week though. I will tell him not to use his home PC until it is fixed.

For an IT project co-ordinator he is pretty blaise when it comes to his own PC security.

The Teacher

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