Printing Problem

  Yimbo 23:25 11 Jan 2010

Using my new CanoniP4700, whilst it will print copies of documents from Notepad, Word etc - when I go on-line to print a copy of my bank statement, it will not respond. The message is that printing failed! The printer is showing on-line status - but will not print.
Any help would be appreciated!

  wildrover 11:30 12 Jan 2010

A couple of questions: can you print other web pages? Have you installed the 'My Printer' utility? It has troubleshooting and diagnose and repair sections that might help. Have you installed and are you using the Canon Easy-web print utility? If so it might work better without it, if not it might work better with it.

  Yimbo 20:30 18 Jan 2010

I've been away for a few days! I hadn't installed the Web Print facility - done so now on your advice, and it's working fine! Thanks, wildrover,for your help!

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