Printer Problem

  nutty boy 14:01 28 Feb 2005

Just recently tried to print to my Epsom C42plus which is aprox 18 months old and received the following message

'Parts inside your printer require maintenance or replacement, call your service company'

Is there any way I can service the parts myself?Or am I faced with replacing?

Any leads on this would be helpfull

Thanks in anticipation

  Jackcoms 14:03 28 Feb 2005

I'm sure you can service the parts yourself - if you knew which parts they are.

To be honest, the message is less than helpful!

  Fruit Bat /\0/\ 14:16 28 Feb 2005

If you have used it heavily then the waste ink pads may be full.

Printer companies set a “protection counter” on all printers , it’s an internal counter measuring the amount of ink wasted by head cleaning. I needed to reset the "protection counter" as well as clean the “waste ink pad overflow”.

Following is the procedure that I used:

1. Unplug the power and USB cables from the printer. I pried open my C40UX printer, careful not to break anything. I use a flat blade screwdriver to pry it apart; there are two-three tabs at the back and two at the front. Gently push them in, and then using a bit of force pry apart the cover.

2. Next I removed the two (2) waste ink pads. They are located at the back on the left hand side. I used the flat blade screwdriver to lift up the ink pads (they were soaked). Please use rubber gloves as it gets very messy.

3. Next I took the pads to the kitchen skin and washed them with just plain hot water until they were white again. I just let the hot water run on them (the pads are about three inches long).
4. Once washed I dried them using a hair drier. (you could place it the sun for a few hours or on top of your heater or maybe in a heated oven; (make sure you do not set it on fire with too much heat).

5. Once dried I placed the pads back in the ink waste bin at the back of the printer.

6. I closed the printer cover and put back all the pieces and plugged in the USB & power cable and turned it on. (Yes the lights are still flashing).

7. Go to this link and download this software: click here

8. Install the software and run it.

9. Select your printer and model number ( It only says C40 there is no UX, choose it anyway).It will ask if you replaced with new pads; say “YES”. Then close the window.

10. Now right click on the SSC service utility, it looks like a printer icon near your clock in the task bar.

11. Then click on reset counters. You can do all other stuff with this utility too.

12. Turn off the printer power and then turn it on again. If necessary un-plug the power cord from the back of the printer, wait 20 seconds. Plug it back in.


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