Printer probelem

  cruiser2 15:32 19 Apr 2010

I have an Epson Stylus Office BX300F All In One Printer.
When I now print, the bottom of characters are missing on some lines and it will not print red.
I have tried cleaning the heads many times but it does not maker any difference.
I may have to take it back to PC World as it is still under Guarantee
Any advice much appreciated

  jack 16:26 19 Apr 2010

Broken characters would seem to indicate blocked jets.
By all means take it back.
You also try these two forums

click here

click here

  Pineman100 16:50 19 Apr 2010

If the head cleaning routine hasn't cured the problem, you have two choices.

1. Fit new ink cartridges in the hope that this will solve the problem (but is expensive if it doesn't).

2. Take it back to PC World.

If you do 2. make sure that it has original Epson cartridges fitted, otherwise you may get an argument about the warranty.

  David4637 14:38 20 Apr 2010

I tried your 2nd link and IE says "domain is blocked" - is this so or is it my IE6? Thanks David

  cruiser2 15:11 20 Apr 2010

Thank you for your replies.
Went to Staples and bought a set of inks. The store manager served me and tried to get me to buy a second pack as there was a promotion on. He then said that I would get a reduction of £1 for every empty cartridge I returned. I had one with me to make sure I got the correct one for my printer. He agreed to credit me with 8 so I got a second pack of four cartridges at less than half price.
The printer is now working correctly after I installed the new cartridges.
So consider this thread closed.

  jakimo 16:54 20 Apr 2010

"So consider this thread closed."

Then tick the resolved box!

  northumbria61 17:12 20 Apr 2010

My guess is that you will be using "Staples" from now on !

  Toneman 18:29 20 Apr 2010

Can I ask what brand of cartridges Staples sold you, their own or Epson?

This thread is now locked and can not be replied to.

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