I have recently installed a new printer (before doing this I uninstalled my previous printer using RevoUninstaller).
Unfortunately I couldn't get the CD rom to work so I had to visit the Brother website and download the most up to date drivers from there.
My new printer is a Brother DCP-J315W and I am using Vista. I am trying to print from Microsoft Word and when I select to print a number of copies it only prints one, regardless of the number of copies I have selected.
I have just checked and this is also the case when trying to print from an internet page, I am using Google Chrome.
Does anyone know if there any settings I can change to enable me to print quantities?
Yes I visited the Brother Solution Centre but their recommended actions did not work. They advised the following:
"For Windows Vista® Users:
Click Start =>Control Panel => Printers.
Right click on the printer icon for your machine and select Properties.
Click the Advanced tab and uncheck Enable advanced printing features."
I have also tried the second suggestion of right clicking on the printer and selecting Printing Preferences then select/change the number of copies and still it only prints one copy of the document.
I think I will just phone Brother tomorrow to see if they have any idea unless anyone can think of any other settings which I could potentially change?
Right-click on the C:\windows\temp folder.
Choose "properties," then "security."
You will see a listing that may include, CREATOR OWNER, SYSTEM, Administrators, Users, and Trusted Installer.
Click once on "Users (ie:your pc information\Users)"
In the permissions window below, the Users entry should have all of the same check-marks as the Administrators entry. To add check-marks, Click the "Users" entry once to hi-light it, and click "Edit." Add the needed check-marks. (Example - tick all the boxes - Full control, Modify, Read, Write etc.) then click Apply - OK