Printer disables Internet connection

  charro 23:35 14 Mar 2004

Hi i hope that somebody can help me with this problem. I have recently installed a new printer, multi purpose device ( a epson CX6400). If i switch on the printer and print something off and then try to access a different internet site i get the "this page is unavaiable"page and cannot access any internet pages. I then have to switch the printer off before i can get to any internet site, which is a real pain .Basically the two dont work if together. I have uninstalled the printer software and reinstalled it-to no avail Thanks in advance for any help charro


  jonnytub 23:59 14 Mar 2004

download spybot and update the library before you use it. you can get spybot from click here+

  jimv7 08:34 15 Mar 2004

If you are using usb to connect the printer and modem, and the printer is drawing too much power.

  xania 08:46 15 Mar 2004

Jimv7 probably has the answer. I discovered some time ago that you cannot have both a USB modem and a USB hub. The hub, it seems, takes so much power that the modem, which needs a lot of power, becomes disabled. I have even tried connecting the hub via the separate connectors on the mobo itself - click here (a valuable source of USB information) says this will work but I found that it does not. I have also heard that adding a separate USB board will give you the extra power yu need, but have never tried it.

  stlucia 12:32 15 Mar 2004

If power is the problem, a self-powered hub would solve it because it wouldn't draw any power from your PC.

  TBH1 12:39 15 Mar 2004

Hasn't the cx6400 its own power supply ? If so would it still draw power from the USB ??

  obbit 13:51 15 Mar 2004

jimv7 is correct. i put my modem into an eternet card now and i have no problems. card only cast £10 or there abouts and it has made all the difference.

  xania 13:55 15 Mar 2004

Sorry stlucia - you would think so but it doesn't seem to work. In fact click here has a definite down on these hubs.

  stlucia 14:21 15 Mar 2004

xania, the link you gave us goes only to the home page -- but if I then click on Tested/Approved and then USB 1.1 Hubs I see a note that "Powered Hubs can and often do correct USB power problems with some USB Host Controllers". Okay, I know that's a highly qualified statement, but I can't find anything on the site that leads me to conclude they have a down on hubs in general.

  charro 20:16 15 Mar 2004

Hi, just got in from work and thanks to everyone for the advice and information. it makes sense what JIMV7 says regarding drawing to much power down.I'll have a check on the recommended links and might have to invest in a self powered hub that STLUCIA suggested.
The computer is about 4 years old with a Celeron 400 inside . we are just looking to replace the computer in the next month - do you think the extra power etc in a minimum of say a 2.8 Athalon would cope with this issue without going down the road of a powered hub or would this make no difference

  xania 08:53 16 Mar 2004


The page also provides a Forumm Board with very detailed Q&A Forum and Forum Archives. This is where you will find loads of information. The structure has changed since I last went there to one similar to that of this site.

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