Primax Colorado USB 9600

  BondMI-6 18:18 05 Jul 2003

I have a Primax Colorado USB 9600 Scanner which no longer appears to be working. It works with the Twain interface downloaded from Primax's site, but this interface is inferior to the one which came with the scanner. I have tried re-installing the interface from the original disc but it still doesn't work, even if I completely remove all files, even hidden files, and registry entries to do with the scanner and it's software. It doesn't matter which image editing program I'm using or if I'm trying to use the interface on it's own, everytime I try to start the interface it comes up with this message:

PMXPOWER caused an invalid page fault in
module AVIFIL32.DLL at 0187:7f672caf.
EAX=00000000 CS=0187 EIP=7f672caf EFLGS=00210246
EBX=00dfd8c4 SS=018f ESP=007befe0 EBP=007bf0c4
ECX=007beff8 DS=018f ESI=007bf168 FS=8eef
EDX=81ca0062 ES=018f EDI=007bf044 GS=0000
Bytes at CS:EIP:
8b 18 ff 53 14 5f 5e 5b 8b e5 5d c2 0c 00 ff 74
Stack dump:
00000000 00dfd8c4 007beff8 007bf17e 004579f6 00dfd8b0 73646976 4356534d 00000001 5f4d003c 00000000 00000001 00000010 00000000 00000000 00000000

I got in contact with Primax but the advice they gave me didn't work and then they stopped replying. I know it isn't a hardware problem and the drivers should be fine as I re-installed them completely from the original disc which has been kept safe from harm. Any ideas, guys?

  BondMI-6 18:22 05 Jul 2003

Almost forgot, I'm running Windows '98 SE with an 1900 Athlon XP CPU and 256 mb of RAM. The problem occurred when I tried to remove the extra programs that came with the scanner. However even if I re-install all the programs it still doesn't work. And I've also downloaded the patch from Primax.

  BondMI-6 13:15 19 Jul 2003

I ended up re-installind Windows and that has solved the problem. I would still like to know what caused it though.

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