Plusnet having probs for 2 days?

  rickf 16:51 04 Mar 2006

My BB has been dropping intermittently and at times would not connect at all for the past 2 days. Using PLusnet. Anybody else had probs before I start checking my hardware? Thanks.

  Graham ® 17:20 04 Mar 2006

First check the line. If BT, dial 151.

Check with PlusNet, but not now as they are very busy. Best to raise a ticket.

Common causes of Broadband disconnections:

The USB modem may not be getting sufficient power, or the power is being reduced by another device on the same Hub. View this Microsoft article click here

The computer may be configured to turn off the modem to save power. In Device Manager, find the modem. It may be under Network Adapters. Select Action, Properties, Power Management. Do a similar check on any Routers you are using .

Phone extension cabling may be prone to induced interference from mains wiring. If necessary, run a temporary extension lead to rule this out.

Radio interference from cordless, including DECT, telephones. Turn them all off and disconnect, to check this one.

Radio interference from taxis, CBs, neon lights, streetlights, etc. If one of these is suspected, BT can fit a suppressor to the incoming line.

There may be a clue in Event Viewer. Start > right click My Computer > Manage > Event Viewer > System > Select an Event > Action > Properties. You can send the data to Microsoft for more detailed information.

  rickf 19:39 04 Mar 2006

Hi All,
Thanks for quick replies. Will wait and put up with it and see. Cheers.

  Taff™ 08:31 05 Mar 2006

PlusNet are definately having problems. There was a note n their service status pages during the week and three of my PlusNet referals have reported the same. Very rare for PlusNet so I should just be patient. The service is intermittent particularly on their mail servers - even mailwasher & Avast are reporting time outs.

  Taff™ 08:56 05 Mar 2006

click here for Plusnets service status page.

I am using Plusnet this weekend (Pipex at home) and the PlusNet relay mailservers which normally allow me access to my Pipex mailservers are not available.

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