Plusnet Broadband help

  talyho 12:26 22 Sep 2011

Please can anyone advise on any problems with Pusnet Broadband before I change over from BT the price seems to good,trying to save some expence

  northumbria61 13:19 22 Sep 2011

Can't advise on Plusnet as I am a BT user but the cheapest isn't always the best.

  smokingbeagle 14:06 22 Sep 2011

Not in the report must be a good indicator. No doubt Plusnet users will have more useful information. Read the PDF at the bottom of the linked page.

  Jollyjohn 14:49 22 Sep 2011


I have been with Plusnet for over a year now and have had no problems. I have contacted them a couple of times and they have been quick at replying and sorting out the minor issues.

I have broadband and calls with them.

A couple of points to note, not just about Plusnet, concerning monthly limit. It is 10gb and if you go over you get another 5gb for £5.

I upgraded for the basic package and included all calls. - This does not include calls to mobiles but does cover all those 0870 numbers which I found I was using often in the daytime.

  luthier 15:13 22 Sep 2011

As I understand it, Plusnet are a subsidiary of BT. They are based in Sheffield and have a UK call centre. I know of two people who use them and they have both been delighted with customer service whenever they have called them. Hope that helps.

  spuds 15:39 22 Sep 2011

I have been looking at perhaps changing to Plusnet, but it might be wise to check any small print, especially on special offers. Apparently there is a part regarding 'local' area rates, which might make a difference to the final contract, depending on where your location is in the country. Other than that, there seems to be some decent reviews on Plusnet.

  rdave13 15:47 22 Sep 2011

Delighted with them. Customer services very good and only used them once via their on-line help. On a monthly contract and using my own router. 60 gig monthly allowance at £17.99 pm.

Telephone with BT.

  bobpullen 16:11 22 Sep 2011

Hi there,

My opinion of the service would of course be biased, however if you've any specific questions you want to ask then fire away and I'll do my best to help!

Best regards,

**Bob Pullen Plusnet Digital Care**

  talyho 17:08 22 Sep 2011

Thankyou all for the information it is very helpfull to make up my mind

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