I have only just got my first pc last week and tried to install elements 6 yesterday. It failed. I have a few questions...
firstly it says to un-install and the re-install virus software and any programmes from symantec.
i dont know how to un-install and re-install my virus checker (it was a preloaded AVG free one so i have no disk)i am not as yet connected to the internet - using this at work. would i have to download a new copy after just deleting the current one? i also have no idea what symantec programmes are!
also says you need a microsoft direct x 9 compatible display driver. not sure what this is but i have a 8600 GTS 512mb nvidia graphics card installed. is that is what it means?
it also says it has to be at a monitor res of 1024 x 768 or less. does that mean i cannot use my 22inch widescreen?! i have changed the res on mine to the above but it seems a waste of my nice 22inch display?!
anyway, after trying to instal and it failing, windows said 'serious error occured' the trouble was i couldnt click onto it to find out why, as the keyboard and mouse would not work. i did panic a bit but the only thing i could do was turn it off and re-start. when i did, no error messages came up but elements was not installed. i am worried about trying again now.
i dont have any support with this pc (hence my questions here)