Please help me get rid of this virus!

  franksey 10:02 06 Aug 2013

I cannot download any files of the internet [like virus removal or malware removal] and I cannot open any attachments to any emails even if I know they are safe - please help its driving us insane. My son downloaded steam recently and perhaps this is the problem - we think we have uninstalled it but the problem remains - please help!

  franksey 10:22 06 Aug 2013

Also - micosoft security and defender are turned off and I cannot turn them back on.

  Jollyjohn 19:48 06 Aug 2013

If you use Internet Explorer as your browser either un install the update or un install IE8.

IE will then roll back to a previous version and remove any nasties that have hijacked your browser.

You should then be able to download Malwarebytes and run a full scan.

Also delete all system restore points and create a new one.

Do be prepared to do a re install of your OS, gather as much info about your setup and back up data. Do a virus scan before restoring data.

  Woolwell 19:59 06 Aug 2013

Steam if downloaded correctly and from the right site is unlikely to have caused your problem. Regrettably Steam is required to play some games.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

HTC U12 Plus review: Hands-on

Best Android emulators for Mac

Comment utiliser l’Apple Store Éducation ?