howard64 11:39 26 Aug 2010

dell normally have a recovery partition on the drive. You have to find out for your model how to use it. It will wipe your hard so you lose all of your files etc. I have restored several dells and normally it is simply a case of following their instructions. Do you really need to do a factory reset? If you tell us the exact problem on here we may be able to talk you through without the factory reset.

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