Last Sunday our landline phone developed a fault (unable to receive or make calls) and it was immediately reported to BT via their website. Test was carried out and they identified that the fault was with their equipment. A week later and no action has been taken despite emails and expensive mobile calls.
Despite all this we still have Broadband. Can anyone tell me why this should be as I always thought both the phone and Broadband came in on the same line. Or am I being silly?
Thanks all for your responses. Got an email from BT a short while ago and they are apparently 'working through a large backload of faults due to the adverse weather'. Hopefully we'll be back in touch with the outside world by Christmas! Graham - passed by the exchange earlier and the road up to it seemed okay.
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