phishing

  gfergie 17:00 18 Oct 2012
Locked

My pc has been locked with a PCeU screen telling me to pay £100 to get it unlocked. How can I get rid of this?

  Nontek 17:11 18 Oct 2012

Just close down PC, then wait a minute or so and restart in normal way.

If that does not clear it ....

Restart in Safe Mode and do a System Restore back to before this appeared.

Then run a full scan with MalwareBytes or similar just to be on the safe side.

  Forum Editor 17:20 18 Oct 2012

This is being caused by what's called a 'Ransom ware' virus, called unsurprisingly PCeU.

PCeU is the Metropolitan Police e-crime unit.

Your anti-virus software should detect and delete it if it has been updated recently - the virus has been around since the beginning of this year, if not longer. I suggest that you run a full scan straight away,and if that doesn't produce the required result, post back here for further advice. There is a manual removal method, but try the scan first.

  gfergie 09:23 19 Oct 2012

Thanks, did a system restore and that got rid of it.

  onthelimit1 09:50 19 Oct 2012

'Your anti-virus software should detect and delete it if it has been updated recently'

Interesting as I've had a couple of laptops recently with up to date, paid for AV that still caught this bug.

  Nontek 11:04 19 Oct 2012

Good, glad it is sorted - might still be a good idea to run a full scan with MalwareBytes or similar.

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