Last week I bought a Philips Sonic Edge 5.1 sound card (Model PSC 605/00) to replace my onboard sound as I have recently bought a new set of speakers. However even though the sound is excellent I have had to go back to onboard sound as I keep getting the blue screen of death with an error code of: DRIVER_IRQL_NOT_LESS_OR_EQUAL along with this error code STOP: 0x000000D1 (0x7FFE0304, 0x000000FF, 0x00000001, 0xC1050123)
I have typed the above error code into Google but it doesn't really tell me much. Also I have NO exclamation marks in Device Manager either. The PC normally crashes if a key is pressed on the keyboard or a mouse button is pressed but this happens at random intervals for instance I could not suffer a crash for an hour or so and then suffer 2 crashes within say half an hour.
I have e-mailed Philips for assistance but they have not replied apart from sending me an e-mail saying that my e-mail will be answered within 3 business days and it is over a week now with still no answer!
I wish I had never bought it in the first place! I have been to the Philips website and downloaded the following file namely 'psc605_00_dxp_eng.exe' at just over 10 Mb but even after running this I still get the blue screen of death!
Has anyone else had problems with the Philips Sonic Edge 5.1 sound card and if they have have they managed to resolve their problem? I have of course turned off the onboard sound and uninstalled the Realtek AC97 drivers BEFORE attempting to install the new card.
I have Windows XP SP1 installed by the way along with ALL Microsoft security patches. Any help would be most appreciated! I didn't want to write into this forum until I had given Philips sufficient time to answer but it now looks as if they are not going to bother! Nice customer service and I don't see why I should ring them up probably on a premium rate number! CW